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Service Technician
Keysborough, Victoria

Stanley Black & Decker have an exciting opportunity to join the Service team at our Keysborough facility in the position of Service Technician.


About us….

Joining Stanley Black & Decker (SBD) means joining one of the world’s largest, fastest growing, and most dynamic companies. Our brand portfolio includes DEWALT, Stanley, Black & Decker, Irwin Tools, Sidchrome, Powers Fasteners and more.


Being a part of our team means living our core values of:

  • Courage & Innovation – We’re bold to break the mold
  • Agility & Performance – We cut through challenges
  • Inclusivity & Collaboration – We join forces for sustainability
  • Integrity & Accountability – We are reliable to the core


The people of Stanley Black & Decker share distinct values, in a diverse, high performance culture that unifies us across our global enterprise. Wherever you go, whatever business you find yourself in, you will encounter an uncompromised devotion to excellence, innovation, customer satisfaction and doing good in the world.


About the role…

The position of Service Technician is responsible for providing an efficient and high standard of tool repair and providing technical support to dealers, repair agents and end users.


The main responsibilities of the role include:

  • Meeting the required repair turnaround times
  • Maintaining the Service Centre KPIs
  • Providing solutions to technical questions raised by the end user/repair agent/dealer


About you…

You will have:

  • An interest in learning technical knowledge in mechanical and electrical disciplines
  • Experience in delivering high level customer service
  • Intermediate Microsoft Office knowledge
  • Experience using SAP is advantageous
  • Exceptional planning and organizational skills
  • Strong verbal and written communication skills

What you’ll get in return…

  • Work within an inclusive work environment and team
  • Great staff discounts
  • Continuous learning opportunities

This is a great opportunity to come and join our team. If you think this sounds like the next role for you, please apply!

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